FAQs
Frequently Asked Questions (FAQs)
Welcome to our FAQ page!
We’re here to make your shopping experience with Faith in Herbal smooth and stress-free. Below, you'll find answers to the most common questions about our products, orders, shipping, and more.
🔹 Product Information
Q: Are your products 100% herbal?
Yes! All our products are made using natural, herbal ingredients — free from harmful chemicals.
Q: Are your products safe for all hair/skin types?
Absolutely. Our formulas are gentle and suitable for most hair and skin types. If you have specific allergies, we recommend checking the ingredients list or consulting a dermatologist.
🔹 Orders & Payments
Q: How do I place an order?
Simply select your product, add it to your cart, and proceed to checkout. It’s quick and secure!
Q: What payment methods do you accept?
We accept credit/debit cards, mobile wallet payments, and Cash on Delivery (COD) in select regions.
🔹 Shipping & Delivery
Q: How long does delivery take?
We offer express delivery! Orders are usually delivered within 2–5 working days, depending on your location.
Q: Do you offer international shipping?
Currently, we only ship within Pakistan. Stay tuned — we’re working on expanding!
🔹 Returns & Refunds
Q: Can I return or exchange a product?
Yes! If your item is damaged or incorrect, please contact us within 3 days of receiving your order.
Q: How do I get a refund?
Eligible refunds are processed within 5–7 working days after product return and review.
Still have questions?
Feel free to reach out via our Contact Us page or message us on WhatsApp — we’re always here to help!